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  1. ヘルプセンター
  2. ENGLISH

ENGLISH

PAYMENTS

  • How do I cancel an order?
  • What payment methods are available?

YOUR ORDER

  • Can I have the product(s) wrapped in gift-wrap?
  • I was asked to present identification after ordering.
  • Can I change my order after it has been submitted?

SHIPPING

  • Can I change my shipping address after placing an order?
  • Are there any customs duties?
  • Can you ship products that were ordered separately together in the same package?
  • About how long will it take for delivery?
  • What delivery company do you use?
  • How much are shipping costs?

RETURNS & REFUNDS

  • Can I return or exchange items I purchased?

PRODUCTS

  • Can you fix or repair products?
  • How can I process my repair request?
  • Do you have laundry service?

REPAIR OF HEAD PORTER PRODUCTS

  • How can I request repairs for HEAD PORTER products?
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