ENGLISH

PAYMENTS

• How do I cancel an order?
• What payment methods are available?

YOUR ORDER

• Can I have the product(s) wrapped in gift-wrap?
• I was asked to present identification after ordering.
• Can I change my order after it has been submitted?

SHIPPING

• Can I change my shipping address after placing an order?
• Are there any customs duties?
• Can you ship products that were ordered separately together in the same package?
• About how long will it take for delivery?
• What delivery company do you use?
• How much are shipping costs?

RETURNS & REFUNDS

• Can I return or exchange items I purchased?

PRODUCTS

• Can you fix or repair products?
• How can I process my repair request?
• Do you have laundry service?

REPAIR OF HEAD PORTER PRODUCTS

• How can I request repairs for HEAD PORTER products?